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Warranty Policy
Warranty Policy
Thank you for shopping with Hy-Ray Private Limited.
The following are the terms and conditions that constitute our Standard Warranty Policy.
Definitions
This warranty policy sets out how Hy-Ray Private Limited will process and serve the warranties for products purchased from official retailers/dealers
Hy-Ray Private Limited (“we” and “us”) is the operator of (https://www.hyray.com.sg) (“Website”). This policy is created to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Terms And Conditions
The warranty is valid for the specified period* (please refer to the table below for more information) from the date of purchase with proof of purchase provided. The warranty is only valid for product/s purchased from registered and authorized retailers.
Without proof of purchase or for parallel imported products, claims of warranty will not be accepted.
The warranty covers manufacturers’ defects (an error in the design or production of a product). In the event that repair is not possible, and the faulty product is due to manufacturing defects and not misuse, a replacement will be offered. If the product model is no longer in circulation, a similar model determined by Hy-Ray Private Limited will be offered in place of the original product.
The warranty does not cover wear and tear, commercial usage or damages arising from misuse or use not in accordance with the product instructions. A repair charge is applicable for issues not covered by the warranty.
In the event of a dispute, the decision will be at the sole discretion of Hy-Ray Private Limited.
For any warranty issues, please contact marketing@hyray.com.sg for remedial actions.
Kindly note that customers are required to bring along the faulty product and proof of purchase (i.e., invoice/receipts) to the main office of Hy-Ray Private Limited for testing and verification purposes.
Under this warranty, only one replacement will be issued per invoice.
Please note that a product/s serviced within the warranty period does not extend the original warranty period.
Exceptions to the Warranty Policy
Products brought during clearance sales or in AS-IN conditions (as reflected in the official receipts) are not applicable for warranty cover.
Hy-Ray Main Office Information
Address: 40 Jalan Pemimpin, Tat Ann Building #02-10 Singapore 577185
Operating Hours: Monday – Friday: 9:00 AM -5:00 PM | Saturday: 9:00 AM – 12:00 PM
Drop us an email at marketing@hyray.com.sg to schedule an appointment. Please note that an appointment has to be made prior to the visit, we will not be able to facilitate walk-in visits.
Warranty Period for Products Covered Under The Warranty Policy
Brand: Gardena
|
Product Category* |
Standard Warranty Period** |
|
Gardena Combisystem |
Twenty five years from the date of purchase |
|
Gardena Cutting Tools (e.g.: Grass Shears, Secateurs, Pruning Loppers, Hedge Clippers, Gardener’s Saw) |
Twenty five years from the date of purchase |
|
Gardena Tools (e.g.: Trowel, Fork) |
Twenty five years from the date of purchase |
|
Hose Trolley/Reels |
Five years from the date of purchase |
|
Original Gardena System (OGS) |
Five years from the date of purchase |
|
Profi System |
Five years from the date of purchase |
|
Watering Solution (e.g.: Nozzle, Sprayer) |
Five years from the date of purchase |
|
Hoses |
According to warranty period on the packaging from the date of purchase |
|
Others |
Two years from the date of purchase |
|
*Product category stated is for reference purpose only, warranty on actual product may vary (warranty coverage is dependent on the model number). **Warranty period for Gardena product varies between the product category, when in doubt, feel free to contact marketing@hyray.com.sg to clarify the warranty period for your Gardena product.
|
|
Brand: Terraillon
|
Product Category |
Standard Warranty Period |
|
Terraillon Healthcare Range |
Two years from the date of purchase |
|
Terraillon Bathroom Scales |
Two years from the date of purchase |
|
Terraillon Kitchen Scales |
Two years from the date of purchase |
|
Terraillon Sleep Aid |
Two years from the date of purchase |
|
Terraillon Kitchen Utensils |
Not Applicable |
Brand: Stanley Professionals
|
Product Category |
Standard Warranty Period |
|
Stanley Professionals Trolley/Hand Truck Range |
Six months from the date of purchase |
Once your warranty registration has been confirmed, you will received a confirmation email from marketing@hyray.com.sg within a week from the date of registration.
If you did not received the confirmation email, kindly check your spam box.
For complimentary warranty extension:
Please check individual brand/product’s requirements for qualification of the complimentary warranty extension. Feel free to contact marketing@hyray.com.sg if you have any questions.
The complimentary warranty extension is subjected to fulfilment of individual brand/product’s requirements. This privilege may be withdrawn if the requirements are not met.
Last Updated: 14 Nov 2022